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In Customer Experience, It’s Never Too Late.

A beautiful aspect of working in customer service and customer experience, is that I’m doing what I love. I sincerely love architecting customer service and understanding the customer thought process...

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Creating Winning Customer Service Experiences That Matter to Customers

After each customer interaction, the greatest question is, was the customer experience enough to keep that customer doing business in the future? There’s a vast amount of research and special studies...

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Customers Comes First in Customer Service

The world of customer service is rapidly changing. Are you staying ahead or getting left behind the latest customer service trends? Thirty years ago, telephones and mail services were the norm for most...

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A Customer Service Attitude Makes the Difference

The right attitude is at the heart of what it means to deliver great customer service. Alf Dunbar from You Are the Difference Customer Service Coaching Programme recently shared this fantastic little...

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